Cancellation Policy

Booking Confirmation

When you book a tour with Big Deal Tours, you will receive a confirmation email with all the details of your booking. Please review this information carefully and contact us immediately if anything is incorrect.

Cancellation by Guest

Full Refund (100%)

• Cancellations made 48 hours or more before the scheduled tour date

50% Refund

• Cancellations made 24-48 hours before the scheduled tour date

No Refund

• Cancellations made less than 24 hours before the scheduled tour date
• No-shows without prior notification

Cancellation by Big Deal Tours

In rare circumstances, we may need to cancel a tour due to:

• Severe weather conditions that make the tour unsafe
• Natural disasters or unforeseen emergencies
• Government-mandated closures of attractions
• Insufficient number of participants (for shared tours only)

If we cancel your tour, you will receive a full refund or the option to reschedule to another date at no additional cost.

Cruise Ship Delays or Itinerary Changes

We understand that cruise ship schedules can change unexpectedly. If your ship:

• Arrives late: We will adjust your tour timing when possible, or provide a full refund if the tour cannot be completed safely within your port time.
• Skips the port: You will receive a full refund.
• Has reduced port time: We will work with you to modify the tour or provide a partial/full refund based on the circumstances.

Refund Process

Refunds are processed within 5-10 business days of the approved cancellation request. The refund will be issued to the original payment method.

Please note that your bank or credit card company may take additional time to post the refund to your account.

Changes to Bookings

Need to change your tour date, time, or number of guests?

• Changes made 48+ hours in advance are free of charge (subject to availability)
• Changes made less than 48 hours may incur a fee depending on availability

Contact us via WhatsApp or email to request changes.